+91 22 4292 8888
inquiry@orientindia.net

ITeS

We help effectively manage your IT operations & maintenance

Facility Management Services

 

Our Facility Management Services involves an effective combination of people, process and technology to ensure that your IT infrastructure is always up and running while ensuring all statutory, business responsibility & risk-management effectively. We are the trusted partners for different segments of customers ranging from MNCs, SMEs to PSUs to nurture and develop long term business relationships.

  • Server Management & Support
  • Network Management (LAN & WAN Support)
  • Wireless, VPN, Link and Bandwidth Management
  • Mail and Messaging Management
  • Application software & OS Management
  • Backup Management
  • Database Management
  • Security & Antivirus Management
  • Help Desk and Call Desk Management
  • Desktop and Client-Side Support
  • Remote Support & Troubleshooting
  • Performance Reporting

Multi-Vendor Support

 

Backed by a team of highly experienced professionals, we are providing our clients cutting edge Annual Maintenance Contract Services. The services we provide are broadly appreciated by our clients for our regular and reliable maintenance. Our AMC backend team ensures we keep standby & provisions available to meet uncertain exigencies. Your one call at our centralized helpdesk hotline enables our team to attend the call in the shortest span of time, usually within 4 Hrs from the time call gets logged.

  • Strong relationship with OEMs
  • AMC for all IT related equipments (Laptop, Desktop, Printer, Server, Storage, network devices, etc)
  • Regular audits and governance mechanism
  • Proactive resolution within agreed TATs and SLAs
  • Skilled to repair/replace the malfunctioning component with original parts.

Managed Services

 

  • Workplace Services (Remote/Onsite)
  • Data Centre Services (Remote/Onsite)
  • Contact Centre Services
  • Device As A Service
  • Professional Services
  • Security Services
  • SD-Wan As A Service
  • SAP Services
  • Application Support Services
  • Cloud Platform Management
  • Human Resource (HR) As A Service

Managed Services

 

Professional Services

  • Project Management Services
  • Consultancy services
  • Deployment services

Security Services

  • Vulnerability Assessment & Penetration Testing
  • Security Monitoring & Incident Response
  • Enterprise Core Network & Systems Security Testing
  • Active Threat Hunting
  • Technology Audits – End point, Perimeter, Firewall

 

Data Centre Services (Remote/Onsite)

  • DC Monitoring & Production Operations
  • Server monitoring & management
  • Storage monitoring & management
  • Database Management
  • Backup & Recovery Management
  • Network monitoring & management
  • Datacenter Infrastructure Deployment

 

Cloud Platform Management

  • Cloud Monitoring & Management
  • Cloud Account Management
  • Access to best-practice Cloud templates
  • Automated auditing for Cloud best practices
  • Identity & Permissions Management
  • Secure access management of VMs
  • Virtual Machine (VM) Image Management
  • Disaster Recovery

 

Workplace Services (Remote/Onsite)

  • Service Desk
  • Desk-side Support
  • Asset Management Services
  • Mobility (MDM)

Contact Centre Services

  • Call Centre Setup
  • Call Centre Operations

Device As A Service
SD-Wan As A Service
SAP Services
Application Support Services
HR As A Service

800
Onsite Support Team
9 Lakh
Devices Managed
450
Location Supported
50
Customer Retention