FAQs

  • What services do you provide?Open or Close

    We provide IT Infrastructure and Services, with an objective to provide a single customer window to all the IT needs of an organization. We have over two decades of experience in recommending IT products, designing networks, implementing hardware / software solutions, providing maintenance services extended to facilities management and outsourcing of operations. We have a proven track record of world-class solutions and are a partner-of-choice of all the top IT Companies in India.

  • Where is your office located? Do you have pan India presence?Open or Close

    Our headquarters is located in Andheri, Mumbai. We have sales offices in 8 major cities of India, including Delhi, Mumbai, Pune, Hyderabad, Bengaluru, Chennai, Kolkata and Ahmedabad. Apart from this, we provide service and support in more than 50 cities across India.

  • How can I get in touch for any product or service requirements?Open or Close

    You can reach our HO or branches through a call or an e-mail and your query will be attended at the earliest. The contact details are available on this site. For general enquiries, you can use the enquiry form. You can also tweet us or connect with us on Facebook or Linked In.

  • What are your service differentiators? Open or Close

    With more than 20 years of experience behind us and a committed & certified workforce trained on various technologies, we have demonstrated our project execution skills and technical expertise time and again. We are a single source for all IT needs with support across India. We ensure that growing organizations don’t need to worry about their IT shortcomings, with numerous satisfied customers to vouch for it.

  • Do you provide 24X7 support services? also, on holidays or weekends?Open or Close

    Yes, we do. We have 24x7 Remote Support Center based out of Mumbai, which is backed by field support team available 24x7. However, these support services are provisioned for customers whom we have signed the SLA (Service Level Agreement) for the same. While our normal support timings are 9:30 - 6:00PM, Monday to Friday and 9:30 - 2:00PM on Saturday, but based on the service delivery requirements or SLA, we customize timings to suit needs. Even if there is no SLA, we can provide on-call support on holidays or weekends.

  • What does your hybrid model comprise of?Open or Close

    We provide Hybrid Service delivery model, wherein technical support team is deployed at customer site and the critical application / device support is extended via 24x7 remote support desk. This ensures that the response and resolution time is minimum for the IT user. We are shortly coming out with Cloud-based Service Model, where we can deliver IT-as-a-Service and customers can focus on their business.

  • What UTM products you specialize in?Open or Close

    We work with Fortinet to provide customers with UTM (Unified Threat Management) Solution. We believe that one solution may not fit all customer needs and hence our approach is to study the customer's IT Investments and priorities to suggest a suitable solution.

  • How do you ensure competitiveness in your business?Open or Close

    Our philosophy is to provide constant training and retraining to the Sales as well as Technical teams. We actively participate in trainings conducted by vendors and also encourage technical support team to keep pace with certification programs supported by vendors. These adds to their personal growth and also ensures right skill sets required to support customers. We have recently tied with Qualified Learning Systems founded by Mr. Shiv Khera for in-house trainings. This constant emphasis on learning and relearning has ensured that we have premium partnerships with all leading IT vendors.

  • How are you different from other SIs?Open or Close

    We stay focused on meeting customer’s expectations and believe in excellence. Our strength is our delivery team and their execution capabilities. We execute projects on our own strengths and never outsource in part or whole. This ensures that we are in constant touch with the customer and the human-touch element is always present. This is what differentiates us from other SIs.